Membership purchase refund policy

If you purchase your membership online or over the phone, you have a 14-day cancellation period from the day after you enter the contract.  You are entitled to this under the Financial Services (Distance Marketing Regulations) 2004.

 

If you’ve already made a claim against the insurance component of your membership in the first 14 days, any amount paid out will be deducted from the sum due from the refund of the premium. Should the claim still be in the process of being assessed, then the refund would happen after the settlement decision. Should the claim value be of a higher value than the premium paid, then no refund amount will be due.

 

If no claims have been made and you cancel within 14 days of receiving your policy documents, you will be entitled to a refund, with a pro-rata deduction for the time you were covered for.  There will be a one-off charge of £25 to cover administration costs from cancelling the insurance cover element of your membership.

 

For music licensing there is a £25 charge to cover PRSPPL administration refund charges.

 

For Enhanced DBS charges, once registered for the checking service, the full fee will be due paid, so no refund can be possible after this stage has been activated.

 

Any due refunds need to be requested in writing to hello@fitnessindustryservices.com and the activation date used for pro-rata charges will be the date the email is received within 9am-5pm Monday-Friday. Should we receive your request after 5pm, the activation date would be the following working day.